Pickup Expectations & Safety

Accurate pickup information helps Fetch My Find send the right crew, vehicle, and equipment.

Before booking

• List every item and choose the closest size category.
• Tell us about stairs, elevator access, narrow paths, gates, loading restrictions, and other access details.
• Confirm with the seller that the item is available and may be released.

Safety comes first

Either crew member may pause or refuse a pickup when the item, property, access, behavior, contamination, equipment, vehicle fit, or other conditions make the work unsafe. The crew does not need permission to stop unsafe work.

Cosmetic wear alone is not an automatic refusal when the item remains safe to handle and transport.

Minor differences

A driver may sometimes accommodate a minor, safe difference at no extra charge—for example, one item being one size category different or one undisclosed stair flight. Courtesy treatment is discretionary, must not materially disrupt the route, and is never guaranteed.

If pickup cannot continue

The driver records factual details for private Fetch My Find review. Evidence is available only to the assigned driver and authorized Admin. Fetch My Find will contact the customer with the approved next step. Depending on responsibility and the circumstances, that may include resuming pickup, a no-extra-charge service adjustment, rescheduling, cancellation, or an eligible full-refund resolution.

Fetch My Find does not collect an on-site surcharge or authorize off-system payment changes through this process.