Privacy Policy

1. Overview

Fetch My Find respects your privacy. This Privacy Policy explains the information we collect when you request, book, pay for, track, or receive a local pickup and delivery service, how we use that information, and the choices available to you.

2. Information we collect

Depending on how you use our service, we may collect:

• Contact information, such as your name, email address, mobile phone number, and pickup-contact information you provide.
• Delivery information, including pickup and delivery addresses, apartment or unit numbers, item descriptions, delivery notes, selected dates and time windows, and order status.
• Transaction information, including quote totals, promotions, payment status, and payment identifiers. Card details are processed by our payment provider and are not stored by Fetch My Find.
• Delivery proof information, such as pickup or delivery photos, optional video, recipient name, delivery notes, and optional signature.
• SMS consent and messaging records, including whether and when you opted in to delivery-update texts, opt-out status, and delivery-status logs for those messages.
• Technical information reasonably necessary to operate and secure our website and services.

3. How we use information

We use information to provide quotes, schedule and perform deliveries, process payments, communicate with you about your order, provide tracking and proof-of-delivery features, prevent fraud or misuse, maintain business records, troubleshoot service issues, and comply with applicable legal or regulatory requirements.

4. SMS and mobile information

Service providers may process mobile information only as needed to provide services to Fetch My Find, such as messaging delivery or other operational services. Those providers are not authorized by Fetch My Find to use mobile information, text messaging originator opt-in data, or SMS consent for their own marketing or promotional purposes.

If you voluntarily opt in to Fetch My Find delivery-update texts, we may send automated transactional messages concerning your booked delivery, such as booking confirmation, driver assignment, pickup-proof review, pickup confirmation, in-transit status, and delivery completion.

Message frequency varies based on your delivery activity and is typically up to 6 transactional messages per booked delivery. Message and data rates may apply. You may reply STOP to opt out or HELP for help. SMS consent is optional and is not a condition of purchasing our delivery service.

5. Service providers

We may use service providers that process information only as needed to help us operate the service, such as website hosting, payment processing, mapping and routing, email delivery, and SMS delivery providers. These providers may process information on our behalf to perform those services. Nothing in this service-provider section or in broader data-sharing language elsewhere in this policy authorizes marketing or promotional use of mobile information, text messaging originator opt-in data, or SMS consent, and it does not override this SMS and mobile-information non-sharing commitment.

6. Marketplace transactions

Fetch My Find provides pickup and delivery services. If you purchase an item from a third-party marketplace seller, that purchase is between you and the seller. Information you provide about a seller or pickup contact is used to coordinate the delivery and related pickup-proof process.

7. Data retention

We retain information for as long as reasonably necessary to provide the service, maintain delivery and transaction records, document consent or opt-out requests, resolve disputes, enforce agreements, and meet legal or business-record requirements. Retention periods may vary by record type.

8. Security

We use reasonable administrative and technical measures designed to protect information. No internet transmission or storage system can be guaranteed to be completely secure.

9. Your choices

You may decline SMS updates when booking. If you opted in, reply STOP to a Fetch My Find text to stop future SMS messages from that messaging program. Reply HELP for assistance. You may also contact us regarding your information using the email address below.

10. Children

Our delivery-booking service is not directed to children under 13, and we do not knowingly seek personal information from children under 13.

11. Changes to this policy

We may update this Privacy Policy as our services or legal requirements change. The date at the top of this page shows the latest revision.

12. Contact us

For privacy or SMS questions, contact Fetch My Find at bookings@fetchmyfind.com.

This policy is intended to describe Fetch My Find's current practices and SMS program. It is not a substitute for advice from your own legal counsel.