Terms & Conditions

1. Using Fetch My Find

These Terms & Conditions apply to your use of the Fetch My Find website and local pickup and delivery services. By booking a delivery, you agree to provide accurate information about the addresses, access conditions, items, contacts, and other details reasonably necessary to perform the service.

2. Quotes and item eligibility

Delivery quotes are based on the information entered at booking, including driving distance, item size and quantity, stairs, and applicable promotions. Fetch My Find may decline items that are excessively heavy, oversized, unsafe, prohibited, or materially different from the description provided. Examples of items we do not accept include grand pianos and large doors.

3. Marketplace purchases and seller payments

Fetch My Find is a pickup and delivery provider and is not a party to the underlying purchase between you and a marketplace seller. Pickup photos, videos, or customer approval tools are provided to help you review what the driver sees at pickup; they are not a guarantee of authenticity, hidden condition, merchantability, or the seller's performance. Decisions about whether or when to pay a seller remain the customer's responsibility.

4. Scheduling and access

You are responsible for providing usable pickup and delivery access, accurate stair/elevator information, and any entry instructions necessary to complete the job. Delivery windows are service windows rather than guaranteed exact arrival times, and delays may occur because of traffic, weather, prior stops, access problems, or other operational conditions.

Fetch My Find crew may pause or refuse unsafe or materially different pickup work. Review the Pickup Expectations & Safety page for readiness details, courtesy limits, and what happens when a pickup issue needs review.

5. Payments, cancellations, and refunds

Payment is processed through the payment method shown during checkout. Any cancellation, rescheduling, or refund rules displayed during booking or otherwise communicated by Fetch My Find apply to the order. These Terms do not create a separate refund entitlement beyond those rules and applicable law.

6. Fetch My Find Delivery Updates SMS terms

If you check the optional SMS consent box during booking, you agree to receive automated transactional text messages from Fetch My Find at the mobile number you provide. Messages may include booking confirmation, driver assignment, pickup-proof review, pickup confirmation, in-transit updates, and delivery completion.

• Program: Fetch My Find Delivery Updates
• Message frequency: Varies based on your delivery activity; typically up to 6 transactional messages per booked delivery.
• Rates: Message and data rates may apply.
• Opt out: Reply STOP at any time to stop SMS messages from this program.
• Help: Reply HELP for help, or email bookings@fetchmyfind.com.
• Carrier disclaimer: Wireless carriers are not liable for delayed or undelivered messages.
• Privacy: See our Privacy Policy. Mobile information, text messaging originator opt-in data, and SMS consent are not sold, rented, or shared with third parties or affiliates for marketing or promotional purposes. Service providers may process this information only as needed to provide Fetch My Find services, such as messaging delivery or other operational services, and are not authorized to use it for their own marketing or promotional purposes.

Opting out of SMS does not cancel your delivery. We may continue to communicate important order information through other channels you provided, such as email.

7. Electronic communications

You agree that order confirmations, receipts, service updates, tracking links, pickup-proof requests, and delivery-completion notices may be provided electronically through the contact methods you supplied, subject to the SMS consent rules above.

8. Website availability

We work to keep the website, booking tools, tracking pages, payment integrations, mapping services, and communications available, but third-party services and internet systems may occasionally be unavailable or delayed.

9. Changes to these terms

We may update these Terms & Conditions as our services or legal requirements change. The date at the top of this page shows the latest revision.

10. Contact us

For service, Terms, or SMS questions, contact Fetch My Find at bookings@fetchmyfind.com.

These terms include messaging disclosures intended to support the Fetch My Find transactional SMS program. They are not a substitute for advice from your own legal counsel.